If you consistently use below your package hours for 3 months it means you are paying for hours you won’t use, so we would suggest you revert to the next package/rate down. However we don’t anticipate this happening because if you are busy and really need some help, you will need support for at least a couple of hours a week.
We review your usage every 3 months and we average out your usage to review your packages to ensure you are using the most cost effective rate. If it’s just a case of using more one month because of a busy period, you will remain on the same package. If you are consistently exceeding your hours each month, we will upgrade your package, making a cost saving for you.
Let us know as soon as you know and we can downgrade your package as early as the next month, providing you give us 30 days notice.
That’s fine because we only review packages every 3 months and the chances are you may well need your assistant to ‘manage’ your business in your absence anyway. If you are on holiday or away in excess of 3 months, please telephone your assistant to discuss your requirements.
If you don’t use your hours up within 3 months, they will expire, so we encourage you to choose the right package for you. We can help you assess your needs and choose your package to ensure it is right for your needs. Your assistant will also be in regular contact with you to ensure that she uses your hours effectively for you and always ensuring you are delegating. We believe once you get used to delegating you’ll love the freedom it gives you to think about other things.
Our notice period is 30 days, in written form either via letter or email.
No, unfortunately not, we are VAT registered so all prices quoted are subject to VAT at the current prevailing rate.
Yes, of course you can certainly meet with your assistant. Please ask us for details on costings for doing so as charges will depend on where you are based and how far your assistant has to travel. Alternatively, you could have a video conference with your assistant, which may work just as well for you.
